1. Our Commitment
Lexon Markets is committed to providing a high standard of service. If we fall short, we want to know so we can put things right and improve.
2. How to Submit a Complaint
You can submit a complaint by email to info@lexonmarkets.com. Please mark your message clearly as a complaint so it can be routed to the right team.
3. Information to Include
To help us investigate efficiently, please include your name, contact details, a clear description of the issue, relevant dates, and the outcome you are seeking.
4. How We Handle Complaints
We will acknowledge your complaint promptly, investigate it fairly and thoroughly, and keep you informed of our progress until we provide a final response.
5. Escalation
If you are not satisfied with our final response, you may be entitled to refer your complaint to the relevant external body, depending on your jurisdiction and the nature of the complaint.
6. Contact
To raise a complaint or ask about our process, contact Lexon Markets at info@lexonmarkets.com.